KTX Terms & Conditions

Key To Experiences (“KTX”), a website operated by ABS-CBN Films Production Inc. (“AFPI” , “us”, “We”, “we”, “Our” or “our”), is an online ticketing and streaming platform which enables its users to avail or purchase tickets to a musical, theatrical, dramatic, artistic, cultural or other event production, attraction, movie or place (the “Event”) and/or watch the Event and other content (“Content”). KTX (or the “Service”) may be accessed via https://www.ktx.ph/ (the “Website”) and is provided to users for their personal, private and non-commercial use only.

These Terms and Conditions of Use, including any amendment, addendum, modification, annex, supplement or update thereon (the “Terms”) govern the relationship between AFPI  as Service provider and you as user of the Service, and/or the Website (“Subscriber”, “User”, “You”, or “you”), of your use of the Service, and/or the Website. By accessing or using the Service, and/or the Website and/or purchasing from the Website, you acknowledge, agree and confirm that you have read, understood and accept the Terms, our Privacy Notice and our Cookie Policy, including any amendment, addendum, modification,  annex, supplement or update thereto. You are therefore highly encouraged to read and review the Terms prior to your usage of KTX.

We may change, amend, modify, supplement, or update the Terms from time to time without prior notice and your continued use of the Service, and/or the Website constitute your acceptance of the Terms, and any amendment, addendum, modification, annex, supplement or updates thereto. Please check the Terms from time to time to keep yourself updated on any changes, amendments, modifications or updates thereto. Unless otherwise specified, any and all new feature/s or functionality of the Service and/or the Website shall be subject to the current Terms. The current version of the Terms, including recent updates, will be available on the Website.

You acknowledge, understand and agree that your use of the Service and/or the Website may be subject to additional and separate terms and conditions and privacy policies of affiliated and/or third-party entities which, as the case may be, own, operate, maintain, manage, host, manufacture, service and/or provide the Website, the Service, or certain components, features or functionalities thereof. By subscribing to or and/or using the Website and/or the Service, you signify your agreement to and acceptance of such terms and conditions and privacy policies. 

The Terms that are applicable to you will depend on the country or territory where you are based on your IP address at the time of your registration to the Service. Additional terms may also apply if you access of use the Service in other country/ies or territory/ies. It is your responsibility to review and to comply with all applicable Terms and additional terms. 


The sale or issuance of tickets by KTX or through the Website, and/or the showing of a Content are done by AFPI as an agent ofthe Event organizer (“Seller”). Therefore, all tickets sold by or through KTX are subject to the Seller’s condition of sale, and to these Terms to the extent that they are not inconsistent with the Seller’s conditions of sale.


All tickets bought, or obtained from or through KTX are non-refundable, non-transferable, and are not available for exchange. In case of cancellation or re-scheduling of the Event by the Seller, all refunds or exchange for cancelled or re-scheduled Event shall be done through the Seller.

Ticket holders may request for change of the name indicated in the ticket until one (1) day before the Event. The Seller may require the ticket holders to present proof of identification and reserves the right to refuse entry to ticket holders who failed to provide sufficient proof of identification.

Any legally mandated privileges, such as but not limited to senior citizen and person with disability discounts, shall be availed in the Event venue or through the Seller.

Tickets bought or obtained from or through KTX are not for resale or distribution, unless the resale or distribution was duly authorized by Seller.

KTX reserves the right to limit the quantity of tickets available for purchase. Tickets may be restricted to a maximum number per person, per day, per Event, or per credit or debit card. In relation thereto, KTX likewise reserves the right to cancel any order(s) for tickets in excess of the relevant limits without notice.

All ticket holders of free tickets are required to attend the events that they booked. Otherwise, ticket holder’s KTX will be temporarily blocked from booking any ticket for ninety (90) days. In case of a possible non-attendance, ticket holders may request for change of the name indicated in the ticket until one (1) day before the Event. Ticket holder may also rebook the tickets to another date, or request for a cancellation of order.


Cancellation and rebooking of tickets shall depend on the policy of the Seller of the Event.

The cancellation and/or rebooking shall however be subject to a change order fee, the rate of which will depend on the Seller of the Event.

Failure to cancel and/or rebook such tickets shall make the purchase final, and not subject to cancellation, rebooking, transfer, or refund.

D. content

By purchasing a ticket to watch a Content on the Website, you will be able to access and watch the specific Content or title during the limited period specified thereon.

You acknowledge, understand and agree that the Seller may withdraw, cancel, suspend, modify, discontinue, or change the showing schedule of a Content, the ticket price or terms. In such instances, you shall not have any recourse against KTX, its parent, subsidiaries and affiliated companies (the “Affiliates”), their directors, stockholders, employees and/or representatives in connection with Seller’s exercise of these rights, and KTX’s implementation thereof except to cancel and refund your ticket in accordance with the rules on cancellation or termination as provided in Section B. You acknowledge that certain Content may not be available in certain countries or territories due to rights restrictions, technological limitations, and/or legal or regulatory requirements.

KTX may insert, serve, show or display advertisements, commercials, pre-rolls, mid-rolls, end-rolls, banners, of or for its own or its Affiliates’ products or services (“KTX Advertisements”) and/or products or services of third-party advertisers (“Third Party Advertisements”) on any Content shown on the Website, for which KTX may derive advertising or sponsorship revenue.  You acknowledge, understand and agree that KTX is and shall not be liable nor responsible for Third Party Advertisements, and that you shall not have any recourse against, and shall hold free and harmless, KTX and its Affiliates, from and against any and all claims, damages, cost, liability or suit arising out of or in connection with any Third Party Advertisement on the Service, and/or the Website,, including but not limited to claims for infringement, invasion of privacy, defamation, libel.

You may access the Content where we have offered the Service and where we have the license to air or stream such Content. The Content that may be available for you to watch will vary by country, territory, or geographic location and will change from time to time.

The streaming and quality of Content on the Service may vary due to different factors such as type of device, location, internet speed/bandwidth, and the type the Content (high definition, etc.). Please check the FAQ Page for the recommended internet connection speed. To avail of the Service, you will need internet access. The fee that you pay us watch a Content does not include internet access.  You shall solely be responsible for procuring, maintaining, and paying the fees for your internet service to your internet service provider.

E. CONDITIONS on watching a content

You may only access the Service and view a Content for personal and for a non-commercial purpose (“Right to Use”).  You further acknowledge that the Service is the sole exclusive property of AFPI, and that the Content is the sole exclusive property of the Seller. The Service and the Content are protected by copyrights, trademarks, service marks, patent or other proprietary rights and all applicable local and international laws.  Your Right to Use does not grant, convey or otherwise transfer any license, sublicense or ownership of any such Products. You agree not to sell/resell, digitally stream, broadcast or disseminate, modify, rent, lease, distribute or create derivative works based on the Content or retain any copy/duplicate the Content, absent the prior express written authorization of AFPI or the Seller.  The Right to Use is expressly limited to the ticket holders only and may not be assigned or transferred to any third party.

If we engage in a successful intellectual property enforcement action due to your unauthorized action resulting to loss, theft, pirating, copying, and/or unauthorized duplication of the Content, we will be entitled to recover from you the reasonable fees, costs, and expenses incurred in so enforcing its intellectual property.

If you become aware of any infringement of any copyright or trademark in the Service or any of the Content shown or AFPI marks, you agree to immediately notify AFPI and you shall cooperate with AFPI in taking such actions as AFPI may designate in order to stop such piracy. 

If you will be watching a Content with sensitive, graphic, adult and/or mature content, language and/or theme (“Adult Content”), you represent that you are of legal age or are of age of majority in the applicable jurisdiction to access and view such Adult Content. 


You warrant that you are accessing the Service from a territory that is not included in the list of territories sanctioned by US Embargo and Sanction Laws. You are not allowed to use the Service if you are subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country or territory where you are using the Service. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software, technology, and services.


The Service provides links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not review, endorse nor warrant the offerings or any of these businesses. We are not responsible for examining or evaluating, to the extent permitted by law, and we do not endorse nor warrant, the offerings of any of these businesses or individuals (including the content of their Websites). You agree and acknowledge that KTX is not responsible and does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties, and that you will pay for any damages, losses and costs (including attorney’s fees) awarded against or suffered by KTX or its Affiliates, in connection with your correspondence or dealings with third parties. You should carefully review their privacy statements and other conditions of use.


AFPI makes no warranties or representations of any kind, whether express or implied, (a) with respect to the Website, the Service or the tickets sold on it, (b) with respect to the merchantability or fitness for purpose of the tickets sold in or through the Website, (c) with respect to the Event, (d) the Content shown on KTX and/or (e) that the use of Website or the provision of Service through the Website will be uninterrupted, timely, secure, error free or that the outcome derived from the use of the Website will fully meet your requirements. AFPI, or any of its Affiliates, directors, officers and employees shall, under no circumstances, be held liable for any loss or damage resulting from the use of the Website.

Further, in no event shall AFPI or any of its Affiliates, directors, officers and employees be held liable for any damages whatsoever, including any direct, indirect, consequential or exemplary damages, and any damages due to loss of profits, goodwill or other intangible losses arising out of or in connection with the Event itself, or the use, inability to use the Website, or any other matter relating to KTX or any of the tickets sold by or through KTX. However, if for any reason, any part its limitation of liability is declared invalid or unconstitutional, AFPI’s liability shall, under no circumstances, exceed the price paid for the ticket purchased from or through KTX.


The availment, sale or purchase of tickets through the Website requires the provision of the buyer’s name and email address, and the names of the ticket recipients for the purpose of identifying the ticket holders. By purchasing or obtaining tickets through KTX, you confirm your understanding of this requirement, and that you give your consent in the collection and processing of the said personal information. You likewise warrant that you have obtained the consent of the ticket recipients in the disclosure of their personal information as well as in the collection and/or processing of said personal information. For further information on AFPI policies on the processing of your personal information, please click on this link to read our Privacy Notice.


Illegal, unauthorized or fraudulent use of KTX shall be construed as a violation of these Terms. We may cancel or dishonor the ticket obtained through illegal, unauthorized or fraudulent use of the Website, and deny access to the person holding said ticket. Further,

Illegal, unauthorized or fraudulent use of KTX includes, but is not limited to:

·  Using KTX or the tickets purchased or obtained from or through the Website to conduct illegal ticket sale or resale through any means, medium, or channel (“scalping”);

·  Using any unauthorized automated processes such as robots, spiders, or crawlers on KTX;

·  Using any process that may alter or circumvent any maximum or minimum quantity of tickets purchasable per transaction and/or per user (“hoarding”);

·  Creating several accounts to buy several tickets to circumvent the limits imposed;

·  Using any passcode, promo code, discount code, or password to participate in any pre-sale, sale, or any other offer on KTX if you are not the intended recipient of the codes or passwords used in purchasing tickets in KTX; and

·  Requesting for more than 5,000 pages of KTX within any twenty-four hour period or take any action that may require an excessive or disproportionately large load on KTX (“Abusive Use”).


It is a breach of these Terms to: (i) engage in an unauthorized use of the Site; (ii) act in any fraudulent manner or in any way which is likely to be detrimental to AFPI or the Seller; (iii) make any misrepresentation to AFPI such as supplying incorrect or misleading information; or (iv) act in any way, which in AFPI’s reasonable opinion breaches or is likely to breach these Terms. AFPI decision as to what constitutes a breach shall be final and conclusive.

In case of breach of these Terms, whether intentional or otherwise, AFPI may adopt such measures necessary to stop the breach which include but will not be limited to blacklisting you from all the Events for a period of three (3) months or banning you from using KTX. This shall not preclude AFPI from resorting to its rights and remedies under law and/or equity.


You agree to indemnify and hold AFPI, its Affiliates, their directors, officers, agents, or other partners, and employees, free and harmless from and against and all claims, damages, liabilities, costs and expenses, including attorney’s fees, made by any third party due to or arising out of your use of the Service and/or the Website, your connection to the Service, your use of the facilities of the Service and/or the Website, your violation of the Terms, your violation of the rights of any person or entity, or your violation of any applicable laws.


The Laws of the Philippines shall govern these Terms and our relationship as service provider and subscriber without regard to conflict of law provisions.

Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.

If any provision/s of the Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision/s shall not affect the other provisions of the Terms and Conditions. The parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision/s. All the other provisions of the Terms not affected by such invalidity or unenforceability shall remain in full force and effect.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

The section titles in the Terms are for convenience and have no legal or contractual effect.

For more information on the system requirements of KTX, please visit the Help Center Page.